Administration

The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

Articles

 Direct Debit (European customers)

We will process direct debit payments alwyas 10 days after sending a notice to your...

 Direct debit payment failed

In case a payment made by direct debit fails, we have to charge €2,29 (excluding VAT)...

 Do I have to physically send Peppix documents after I signed the proposition online?

When signing a proposition online all attachments and extras will be automatically signed with...

 How is the VAT calculated?

For consumers:We are legally obligated to charge VAT costs when services are ordered by a person,...

 How many days do I have to pay an invoice?

By default, we will give our customers 30 days to pay their bills. In...

 How to change billing cycle

We understand for some clients its easier to pay each month, while other customers would like to...

 How to change my plan?

You can change your subscription easily through our customer panel. Go to 'Services' and select...

 Payment arrangement

Unfortunately, we do not provide payment arrangement for any businesses outside the Benelux. If...

 What payment options do you provide?

We have several payment options that we offer. These are: Mastercard Visa American...

 Where to submit SEPA form (Direct Debit)

Filing a SEPA form gives us permission to write off outstanding payments. By default,...

 Why do I receive an invoice after I cancelled my products and services?

When cancelling one of our service(s) you have to keep in mind a term of notice of one month...